FAQs

Answers to some of our frequently asked questions

Shipping

We offer shipping only within Canada and the United States at this time.

We pack up and ship orders through Canada Post within 2-3 business days after placing your order (orders placed before 12:00pm PST).

We will send you a tracking number to track your package with Canada Post.

Please contact the store right away to speak with someone directly.
Call: 604-859-4112 | Toll-free: 1-866-362-3364 | Email: maddogs-snow@telus.net

Yes we do! Choose the pick up option in the checkout. In-store pick ups are available approx. 2 days after purchase - just wait for your email notification that says it's ready and show your ID to the cashier.

Returns

Please contact the store to speak with someone directly.
Call: 604-859-4112 | Toll-free: 1-866-362-3364 | Email: maddogs-snow@telus.net

  1. Returns/exchanges are available within 30 days of purchase.
  2. The returned item must be unworn/unused, in its original condition.
  3. This policy applies to online purchases made through maddogsskiandboard.ca, please contact us if you wish to return an in-store purchase or have any further questions.
  4. No refunds on sale items. Exchange or in-store credit only.

Return mailing address: 
#2 - 34445 Marshall Rd. Abbotsford, BC, V2S 5Z1, Canada

Customer is responsible for paying return shipping costs. Shipping costs are non-refundable.
If your purchase is eligible for a refund, it will be processed once the item has been received and inspected.

Miscellaneous

Please contact the store to speak with someone directly.
Call: 604-859-4112 | Toll-free: 1-866-362-3364 | Email: maddogs-snow@telus.net

Contact us or come visit the store for product inquiries & special orders.
Call: 604-859-4112 | Toll-free: 1-866-362-3364 | Email: maddogs-snow@telus.net